نوع مقاله : مقاله پژوهشی
موضوعات
عنوان مقاله English
نویسندگان English
This study was aimed at comparative measurement of the satisfaction of the residents of Valiasr, Yaghchian and Yousef Abad Tabriz Municipal Services. The main purpose is to identify the differences in citizens' satisfaction with city services and to examine the factors affecting this satisfaction in the studied neighborhoods. Cronbach's alpha test (735.0) was confirmed, collected. The community included citizens over the age of 18 living in the neighborhoods of Valiasr, Yaghchian and Yousef Abad Tabriz. The sample size was calculated using Cochran formula and a total of 384 questionnaires were randomly distributed and analyzed. The data were analyzed by SPSS software at two descriptive and inferential levels. The results showed that most respondents in the age group were 18 to 29 years (6.45 %) and undergraduate (3.33 %). They were gender (2.54 %) male and (8.45 %) were female. Also, (2.59 %) were married respondents and (9.40 %) were single. Data analysis showed that there are significant differences in the amount of citizens' satisfaction with the urban services between the studied neighborhoods. The Valiasr neighborhood was more satisfied with the Yaghchian and Yusufabad neighborhoods because of its better facilities. Factors affecting citizen satisfaction, including quality of service, access to facilities, and citizens' participation in decision making. To improve citizen satisfaction, municipalities need to pay attention to the fair distribution of services, improve quality and increase citizen participation in decision -making processes. The results of this study can be used as a basis for better planning and management of municipal services in Tabriz and other similar cities.
کلیدواژهها English