The expansion of urbanization and the increasing complexity of urban issues have heightened the need to utilize information and communication technology (ICT) in urban management and service delivery. Urban smartification provides digital infrastructure that enables the collection and analysis of urban data, information integration, and the development of innovative service delivery methods. However, the availability of technology alone does not guarantee improvements in urban service quality; realizing its potential depends on technical, managerial, organizational, and human requirements. This study aims to analyze the role of urban smartification in improving urban service quality, with an emphasis on the potential of ICT in urban management. In terms of purpose, the study is applied, and methodologically, it adopts a descriptive-analytical approach based on documentary and library research. Data and information were collected through a review of scientific literature, previous studies, standards, and documents related to smart cities, ICT, and urban service quality, and were examined using analytical and comparative approaches. The findings indicate that the main mechanisms linking urban smartification to service quality include improving data collection and analysis, supporting data-driven decision-making, increasing service delivery efficiency and speed, strengthening accountability and reliability, facilitating access to and use of services, integrating systems, and enhancing citizen participation and feedback. Furthermore, adequate infrastructure, data quality and accessibility, system interoperability, data security and protection, managerial capacity, skilled human resources, sustainable financial resources, and equal access for citizens are essential requirements for realizing these benefits. Accordingly, urban smartification can improve service quality when technology and data are integrated into managerial and operational processes in ways that respond to urban conditions and citizens’ needs.